Uyai FAQs

Uyai F.A.Q.s
Do I have to register to place an order?
You do not have to register to shop online. You have the option to sign in as a Guest. Please provide a valid email to track your order.
What is your Return Policy?
Returns will only be accepted 3-5 days after package arrived to you, with original tags and receipt of un-worn clothing. All returns are subject to a 15% restocking fee per item. Our clothes are handmade. Please take a second to measure and view the Uyai size chart before selecting a size.
Sale items are final. Custom orders are final.
Any additional shipping payment will not be refunded. A store credit of the same value will be given to you if you do not meet this requirement.
Email your return tracking number to:
Do you accept Exchange?
Yes, we can exchange for a size up or size down.
Please include the following information so we know which account to credit when processing your case. Please include the following in your return package.
1. First + Last Name
2. Billing + Shipping Address
3. Phone Number
4. Email Address
How can I find out the status of my return/Exchange?
Exchanges take 7-10 business days to be processed.
We do not know whether your package is received by our storage until it is processed. We recommend shipping your package with a tracking number in order to track it. Once your returns/exchange is processed, you will be emailed a confirmation email.
How late can I return My package?
You have (5-7) days after the day you received your UYAI package. Item must still be with tags, no wears or tears. Store credit issued.
How do I cancel/ change my order or edit my address after my order has been placed?
Send us an email with your order number at
How do I know what size I wear?
You can refer to our size chart
Can I order if I am not located in the United States?
Yes Uyai ships international. Please contact us for a special invoice and rates at if you are having issues checking out.
How can I check the status of my order?
Once your order is shipped, an order confirmation email will be sent to you included with your tracking number.
Generally, Standard orders will ship out in 2-3 business days and Expedited orders will ship out the same day if placed by 11am (EST), Monday-Friday.
If I pre-order how long does it take?
Our Pre-order varies depending on when listed minimum of 10 days maximum of 30 Days.