Return Policy

Item(s) are subject to RETURN/EXCHANGE/REFUND if Uyai Clothing receives the item/s within:

Timeline:

• 24-48 hours from date of delivery for orders placed within Abuja.
• 5 business days from date of delivery for orders placed within Nigeria but outside Abuja.
• 10 business days from the date of delivery for orders shipped outside Nigeria.
• The item(s) MUST  physically be in our possession within the above time frame for the item to qualify for an exchange or refund.  There are no exceptions to this rule.

Charges:

• The customer is responsible for sending the item/s back to Uyai Clothing.

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• ALL items must be received unworn, undamaged, free from blemishes and in its original packaging to qualify for an exchange or refund.
• In the case that an item is received damaged, a refund or exchange will not be possible regardless of circumstance. The customer will be responsible for any shipping cost associated with resending it back to them.
• SALE items or items bought with a discount code will NOT eligible for a refund or exchange regardless of circumstance. ONLY FULL PRICE items qualify for a refund or exchange.
• In the case of an exchange, the customer is required to pay for any further delivery fee required.
• The re-delivery fee is the same cost as the initial shipping fee charged when the item was first ordered.
• Once we have received your return, an exchange will be shipped within 48 hours or a refund processed within 5-7 business days as the case may be. Depending on the payment gateway refunds might take longer to appear in customers bank account.
• Finally, for a swift and seamless process, kindly ensure that your return meets the above terms and conditions.

 

Return Address:

Uyai Clothing

No 11 pst Enoch Adeboye Street, 2nd Avenue, Gwarinpa, Abuja, Nigeria 

For any other information concerning returns or exchange please contact: +2348029572260or email: Uyaiclothing@gmail.com, shop@shopuyai.com

Contact us at shop@shopuyai.com for questions related to refunds and returns.